About returns and exchanges

* We do not accept cancellations, returns or exchanges due to customer reasons such as "size does not fit", "not what I expected", "wrong order", etc. When placing an order, please check the product details carefully on the product page.
*Jewelry and bridal products that use natural stones may contain inclusions derived from raw stones. We hope that you will enjoy the uniqueness of natural stone, such as the color of the stone.
* Products that have undergone processing such as resizing or engraving of individual rings, custom-made products, products that have been damaged, damaged, or discarded by the customer, odors such as tobacco, perfume, insect repellent, etc. that have been damaged or damaged by the customer. Items that are damaged are not eligible for returns or exchanges.

Return/Exchange Inquiries

For products purchased online, please contact us from product inquiries.
TEL: 087-873-2335
We will immediately return or exchange the item. In that case, we will bear the shipping fee, so please send it by cash on delivery.

*However, please note that we cannot accept returns in the following cases even if the product is damaged due to staining.

1. If more than 7 days have passed since arrival
2. If the product's accessories (individual packaging box, warranty card, instruction manual, tag, etc.) are defective or damaged due to the customer's circumstances
3. Products that have been used even once
4. Products that have been damaged or processed by the customer
5. If a false declaration is confirmed after returning the product

Regarding initial failure of mechanical watches

At our shop, we will correspond according to the warranty content and period based on the regular manufacturer's warranty. Please note that even if the product you purchased has an initial defect, it will be repaired by the manufacturer.

Wristwatches belong to the category of precision equipment, and many of them are special. Unlike electrical appliances and industrial products, "initial failure = replacement" does not apply. Due to the nature of precision equipment, parts as thin as one-third of a human hair are assembled by hand, making them extremely delicate.

Also, the higher the price, the more complicated and manual work is involved. High-priced watches with complicated mechanisms are very popular, but they are often misadjusted. However, it does not mean that expensive watches that are prone to such defects are "defective" or "poor". The major difference between wristwatches and general industrial products is that the higher the price, the higher the possibility of failure.

Of course, it doesn't mean that it will always break, but there is a possibility that troubles and failures will occur immediately after purchase, and products are sold on the premise that failure itself may occur. For this reason, the manufacturer's warranty includes free repairs for natural failures within the period.
(*In the case of failure due to the exterior or usage, it is not covered by the warranty.)

It's an extreme story, but even if a spontaneous failure occurs the day after the purchase date, it will be repaired by the manufacturer instead of being replaced.
Please check the characteristics of these watches and the manufacturer's warranty before purchasing the product.

<Caution>

1. After sending the product to the manufacturer, the manufacturer will check the condition of the watch. In that case, it may be judged that the defect is caused by the customer rather than a natural failure. Thorough verification is carried out, including the shocks that have actually been applied to the opportunity. If the manufacturer determines that the product is defective due to an accident during use, it may be repaired for a fee regardless of the content of the customer's self-report. Please note.
2. Please be aware that it takes a considerable amount of time, including the time it takes to send the product back to the manufacturer, even for initial defective repairs, from the time the product is accepted for repair until the product is returned to the customer.

Stores vary depending on the brand, so please include the brand when contacting us.
Click here for product inquiries.

Notes on Cancellations, Refunds, and Exchanges

Please note that we cannot accept cancellations, refunds, or exchanges except in the following cases.

• If the product is soiled or damaged
• If the delivered product is different from the ordered product

*We do not accept cancellations, returns, or exchanges due to customer's convenience. Thank you for your understanding. Please note that we cannot discuss refunds or returns if more than 7 days have passed since delivery.

In the following cases, we will cancel the reservation.

• If you do not pay by the due date by bank transfer or convenience store payment.
• When there is no prospect of securing the product due to the completion of production by the manufacturer, undecided arrival time, etc.
• If you place an order without following the sales rules described on the page, such as ordering multiple items that are limited to one per person.
• If there is an order from a customer who has canceled a G-SHOCK reserved product in the past or placed an order without following the sales rules.
• If the order is clearly intended for resale.
• If you specify the forwarding service as the delivery address of the product.
• When using a proxy purchase service.
• If the credit card company does not approve the use as a result of examination.
• When false facts are found in the user's personal information.
• When it is clear that the prices, sales conditions, etc. displayed on this site are incorrect in comparison with market prices, etc.
• After the product has been shipped, it is returned after the retention period has passed due to reasons such as absence.
• When there is a significant delay in the arrival of products from the manufacturer due to orders such as reservations for new products.
• Especially when we recognize the need to cancel the order.
• In addition, we may cancel for the reasons described on the information page.

If there is an accident such as damage during delivery, please contact us. We will send you a new product as soon as possible at our expense. In that case, please note that the person in charge of the shipping company may contact you directly. * However, we may not be able to exchange products that are out of stock.

*Please note that the appearance and specifications of the products to be delivered are subject to change without notice due to manufacturing improvements.
*If you cancel due to refusal to receive the product, you will be responsible for all shipping costs. Also, please note that we will not accept any cancellations or refunds due to refusal to receive.