AFTER SERVICEAfter

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Aftercare that allows you to continue to use it safely and comfortably even if something happens

Glasses require daily maintenance.
So that you can continue to use your glasses for a long time,
We provide worry-free after-sales service.

WARRANTY

brand name Warranty period
CHROME HEARTS 1 year
DITA 1 year
OZNIS 1 year
Zeque 1 year
CHANEL 2 years
TIFFANY&Co. 2 years
PRADA 2 years
OAKLEY 2 years
Ray-Ban 2 years
OLIVER PEOPLES 2 years
alain mikli 2 years
S+ARC EYES / Stark Eyes 2 years
Persol 2 years
Cartier 2 years

AFTER SUPPORTAfter

Free inspection service

In order for customers to use their favorite glasses for a long time,
At AiI Isuzu, we will also handle maintenance after handing over.

Cleaning, anti-fogging coating In order to ensure a clear and beautiful view at all times and to prevent corrosion and discoloration due to dirt, when you visit our store,
Please feel free to ask us to clean your glasses. Keeping your glasses clean with regular cleaning
Please use it because it not only makes the glasses body last longer, but also leads to the beauty of the appearance.
screw/pad replacement We also replace consumable parts such as screws and nose pads.
If you want to order the manufacturer's genuine parts, it will be charged, but we will respond immediately free of charge. We also have a wide variety of general-purpose parts, so please feel free to contact us at the store. don't.
*A fee will be charged for ordering genuine manufacturer parts and purchasing items from other stores.
refitting Fitting is the adjustment of how the glasses fit. By adjusting the comfort of wearing for a long time, you can change the way you look and the feeling of fatigue.
After receiving the product, we will readjust it according to your face at any time. Please feel free to contact us if you have any concerns, such as the glasses spreading out and slipping off immediately.
regular vision checks It is very important not only to have your eyeglass frames and lenses adjusted regularly, but also to have your eyesight checked regularly. Our bodies change little by little every day.
Small changes in vision that are difficult to notice in daily life can lead to eye strain. In order to use your glasses comfortably, we encourage you to have your eyesight checked regularly.

* However, the following people are recommended to make a prescription at an ophthalmologist.
・Persons making eyeglasses for the first time ・Persons under junior high school ・Persons with poor eyesight due to eye disease
nylor replacement Nyroll deteriorates over time and may stretch or break. In such a case, we will exchange it for a new one free of charge, so please feel free to contact us.

*Replacement is applicable if the product is stretched or cut.

Lens power exchange guarantee

Eyeglasses purchased from Eye Eye Isuzu
For your peace of mind, we provide a "lens replacement guarantee".

With glasses made at our shop,
If there is a problem with the lens power ,
We will exchange it free of charge during the following period.

  • Frequency tested at the store

    1 year after purchase

  • Prescription or Customer Specified Power

    3 months after purchase

* If you make it with a hospital prescription, you need to re-prescribe it at the same hospital.
*If the glasses are made within 2 months after the cataract surgery, they will not be eligible for the free replacement.
*The "lens power replacement guarantee" is a one-time service after purchase.
* Lens damage (cracks, chips), scratches, loss, and other causes other than defects in lens power are not covered by the warranty.
*This service is only for products purchased at AI Isuzu.