About our store

All products in our store are genuine products.The purchased product comes with an official warranty from the manufacturer or official import agent.(Warranty period varies depending on the product.) There are no fake or copy products.Please shop with confidence.
As a general rule, coupons cannot be used for products sold at Online LUXE, with some exceptions.If you purchase using a coupon, your order will be canceled.Thank you for your understanding in advance.

Delivery time

Unless otherwise specified, we will ship within 3-5 business days after payment is confirmed.However, reserved items will be shipped at any time after the release date, and delivery dates for items ordered from the manufacturer will be notified by email after placing your order.
Pre-order items will be shipped within 2 months of ordering.

Required charges other than product price

[Shipping charges for purchases] Free shipping for purchases over 10,000 yen (excluding tax) If the total amount is less than 10,000 yen, we will deliver it using Yamato Transport's "Takkyubin" size 60.
Click here for the price list
Additional shipping charges may apply to remote islands and some areas.
[If the payment method is bank transfer] The transfer fee is to be borne by the customer.

Application expiration date

If payment is not confirmed within 5 days, we will cancel your order.

Sales quantity

There is no particular specification.(Settings vary depending on the product)

Payment method

You can use the following payment methodsFor details, please see About payment and delivery page.
・Credit card payment
・Amazon Pay
・Convenience store payment
・Bank transfer​
・Shopping Loan (JACCS, SMBC, ORICO, APLUS) 
*Convenience store payment is not available for back-ordered or reserved items.

Notes on cancellation/refund/exchange

Please note that we cannot accept cancellations, refunds, or exchanges except in the following cases.

• If the product is soiled or damaged
• If the delivered product is different from the ordered product

*We do not accept cancellations, returns, or exchanges due to customer convenience. Thank you for your understanding.Please note that we will not be able to discuss refunds or returns if more than 7 days have passed since delivery.
For more information, please see About returns and exchanges

We will cancel your order in the following cases:

• If the payment is not received by the deadline by bank transfer or convenience store payment
• If there is no hope of securing the product due to the manufacturer's production completion or undetermined arrival date, etc.
• If you place an order without following the sales rules stated on the page, such as multiple orders of only one product per person.
• If an order is received from a customer who has canceled G-SHOCK pre-ordered products in the past or who has placed an order without following the sales rules.
• If the order is clearly for resale purposes
• When specifying the delivery address of the product to a forwarding service
• When using a purchasing agency service
• If the credit card company does not approve the use as a result of the examination.
• If false information is found in the user's personal information
• If it is clear that the prices, sales conditions, etc. displayed on this website are incorrect compared to market prices, etc.
• If the product is returned after the retention period has passed due to reasons such as absence after shipping.
• When ordering for a new product, there is a significant delay in the arrival of the product from the manufacturer.
• In particular, if the Company recognizes the need to cancel the order.
• We may cancel your reservation for other reasons listed on the information page.

If there is any damage during shipping, please contact us.We will send you a new product as soon as possible at our expense, including shipping and handling charges.Please note that in such cases, the person in charge of the transportation company may contact you directly.*However, we may not be able to exchange items that are out of stock.

*Please note that the appearance and specifications of the delivered product are subject to change without notice due to manufacturing improvements, etc.
*If the order is canceled due to refusal of receipt, the customer will be responsible for all shipping costs.Please note in advance that we will not accept cancellations or refunds due to refusal of receipt.

Regarding initial defects of mechanical watches

At our store, we will respond according to the warranty content and period based on the official manufacturer's warranty.Please note in advance that even if the product you purchased has an initial defect, it will be repaired by the manufacturer.

Watches are a category of precision equipment, and many of them are special, so they cannot be treated as "initial failure = replacement" like electrical appliances, industrial products, etc.Due to the nature of the product being a precision instrument, parts as thin as one-third of a human hair are assembled by hand, making it extremely delicate.

Also, the more expensive the item, the more complicated it is and the more hands are involved.Expensive watches with complex mechanisms are very popular, but they often maladjust.However, this does not mean that expensive watches that are prone to such defects are "defective" or "inferior."A major difference between watches and general industrial products is that they are special products, meaning that the more expensive they are, the higher the chance of them breaking down.

Of course, this does not necessarily mean that the product will break, but there is a possibility that problems or failures may occur immediately after purchase, and products are sold on the premise that failure itself is a possibility.Therefore, the manufacturer's warranty covers free repairs in the event of a natural breakdown within the warranty period.
(* Malfunctions caused by the exterior or usage are not covered by the warranty)

This is an extreme story, but even if a natural failure occurs the day after purchase, it will be repaired by the manufacturer instead of replacement.
Please check the characteristics of these watches and the manufacturer's warranty before purchasing.

1. After sending the product to the manufacturer, we will check the condition of the watch at the manufacturer.At that time, it may be determined that the defect is the fault of the customer rather than a natural failure.Thorough verification is done, including the impact of actual events.If the manufacturer determines that the product is defective due to an accident during use, the product may be repaired for a fee, regardless of the customer's self-reported details.Please note
2. Please be aware in advance that even if the item is initially defective, it may take a considerable amount of time from the time the item is received until the item is returned to the customer, including the time it takes to send the item to the manufacturer.

Stores vary depending on the brand, so please include the brand when contacting us.
For inquiries regarding products, click here

Regarding delivery of shopping loan payment

At our store, we strive to prevent [fraudulent shopping loan applications].*For shopping loan payments, according to the credit company's terms and conditions, we can only ship to the name and address that passed the screening. Thank you for your understanding and understanding.

Regarding product inventory listed on the page

*The listed products are also sold at physical stores.
Due to the above reasons, depending on the timing, items may be out of stock or in-store negotiations may occur.We strive to provide as accurate inventory status as possible, but we appreciate your understanding in the event that an item is out of stock.If you are in a hurry for a gift, etc., please contact us before placing your order and we will contact you to confirm stock and estimated shipping date.

Information regarding delivery

We also sell items over the counter.As with delivery at a physical store, after a customer places an order, we conduct a final operation check and pre-delivery inspection before shipping.At that time, all protective films and stickers will be removed before delivery to check for scratches, dirt, etc.
In addition, price tags and other attached tags are generally not included as they are delivered in the same condition as in the store, but customers who wish to have tags included in the package may request them in advance. If you contact us, we will deliver the package together.If you are interested, please feel free to contact us.

Regarding cases where emails are not delivered

There are an increasing number of cases where emails from our company are not being delivered due to measures to block spam emails on mobile devices (e.g. receiving specified addresses).If you do not receive an email from our store/you have sent an email but have not received a reply, please check the following first.

• If you are using a mobile/smartphone address, the security settings of each carrier such as docomo, au, and softbank may cause it to be recognized as a user's refusal to receive e-mails, or the customer may have configured domain-specific reception to prevent spam e-mails. In some cases, emails may not be delivered correctly.Please configure your settings so that you can receive the following domains.[ @eye-eye-isuzu.co.jp ]
• If you are using a PC email address, depending on the settings of your email service, email software, anti-virus software, etc., the email may be recognized as "spam" and the email may not arrive.(Especially if you use free email such as Yahoo! Mail or Hotmail) In that case, please check your spam folder or check the settings of the service or software you are using.

Alternatively, we apologize for the inconvenience, but please contact our shop by phone.If you enter a phone number where you can be reached in the notes section when ordering, we will be able to make smooth arrangements even in the unlikely event of an emergency.

For customers who purchase by credit card or Amazon Pay

According to a notification from the Takamatsu Kita Police Station and credit card companies, IIS is targeting customers who make purchases with credit cards in order to help prevent crimes such as unauthorized use of credit cards by third parties (spoofing). In some cases, we may call you directly to confirm your identity. In the following cases, we may contact the customer by phone to confirm the details and, in some cases, ask them to change to another payment method.

• If the orderer's address is different from the product delivery address or payment name
• When purchasing high-value items or multiple items for one person
• For first time transaction
• If our company deems it necessary to change the payment method
• If the delivery destination is an accommodation facility such as a hotel or inn, a private post office box, a weekly apartment, a rental office, or someone who notices...

We will cancel your order in the following cases:
*Credit cards with a name different from the customer's name cannot be used.
*We are very sorry, but our store only accepts credit cards issued in Japan. *We may also cancel your order if we recognize the need to cancel it.
I am really sorry, but our store can use only a credit card published in Japan.
We cannot use a credit card with a name different from that of the orderer.
In some cases, we may decline orders for customers who have canceled or refused to receive products due to customer circumstances in the past.Please note

[Important] Regarding cancellation of pre-orders for new G-SHOCK products

There are some customers who place orders for G-SHOCK's new pre-order products, which start accepting orders on the 1st of every month, and then cancel before the release date.
For customers who have canceled pre-ordered products at our store in the past, and for customers who have placed orders ignoring these product purchase rules, we will not be able to place orders for new G-SHOCK products in the future. MasuEven if you place an order, it will be automatically canceled based on our list, so please refrain from placing your order.
*For customers who have canceled multiple times, we may cancel all orders.